Defect rate (AO2, AO4)The term defect refers to output that is substandard, i.e., does not meet the quality standards expected, such as faulty products that are not fit for their purpose. Defected output often has to be re-produced, which wastes time, resources, and money. In addition, it often damages the corporate reputation of the business.The defect rate is a measure of the extent to which a firm has defected output....