In this section you can find a collection of Frequently Asked Questions. Please consult these prior to contacting us as you may find the answer to your question here.
Yes, we accept subscriptions from individual teachers and private tutors. The price is the same as for school subscriptions.
Parents and students are not able to subscribe to our subjects sites which are for the exclusive use of teachers and their classes.
Note that when a school subscribes to a site not only teachers but also students at that school will be able to access relevant parts of its contents.
Your school can take out a one month free trial for any subject if it has not had a subscription or free trial for that subject in the past two years.
Note that free trials are only available to IB schools.
Some of our subject sites are not yet complete and are at various stages of development. Such "beta" sites are free.
Subscribers to beta sites will be given a 2 week warning prior to their switching to pay sites.
Beta sites are only available for IB schools.
No. Given the quantity and quality of the material on each site, together with the fact that they are updated every week, we think they offer remarkably good value for money.
If it’s been more than 2 years since your school had a subscription to an InThinking subject site, your school name will not appear under Customer type. In this case, you should select New School.
If you request an invoice in order to pay by bank transfer, you can find our bank details on the invoice. They comprise our account name, bank name & address, IBAN, and SWIFT. Note that the IBAN is the only thing you need to make a payment. (Account numbers and sort codes are not relevant in Andorra.)
You should receive an invoice a few minutes after you request one. If you do not, please check you junk folder and ensure that InThinking is on your “Safe senders” list. Otherwise, contact us.
Once you receive an email confirming your subscription, you can contact us by return email and we will send you an after sales invoice.
If you try to pay by credit card and receive the message "Method of payment not available for this card", your payment has not been accepted. In this case, we suggest you try the PayPal option. You do not need to belong to PayPal to use it to pay and can use the same credit card.
This may be because:
- You have made a typing error.
- You subscribe to two or more subject sites and are using the wrong log-in details.
- Your subscription has expired.
Otherwise, please contact us.
To invite teachers to create a teacher account, please go to your Account manager dashboard and click Manage teacher accounts in the left hand column.
Then click Add teacher account and follow the online instructions.
(If you are an account manager and wish to have a teacher account, you can simply click Give me teacher account.)
No. If, for example, your subscription expires on 1 November 2025 and you resubscribe early on 1 September 2025, your resubscription will kick in on 1 November and last a full year until 1 November 2026.
If you subscribe to different subject sites at different times, they will expire at correspondingly different times. To make things administratively easier, you can request that InThinking unify your expiry dates so that they all fall due on the same date. You then need only make a single payment to renew all of your school's subscriptions.
To unify your expiry dates we average the expiry dates of your different subscriptions. For example, if you have 3 subscriptions and the first expires in 19 days, the second in 57 days, and the third in 146 days, when we unify their expiry dates they will all fall due in 74 days.
If you change schools, your subscription will not move with you. You will need to ask your new school to subscribe to the site.
Yes, but to do this you must first create an Access Token. For detailed guidance on this, click on the Managebac link in the left hand column of the Account manager dashboard:
You can correct or change your name, email address, or password from My details.
To change your password, click on My details in the drop-down menu next to your name (top right).
In My details, click Change password
You can then change your password. Please be sure to click Save in order to apply changes.
Please make sure that your school IT department whitelists the inthinking.net domain so that your teachers (and students) can receive our emails.