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Introduction: Evaluating Chatbots and Enhancing User Experience

This lesson provides a hands-on, inquiry-based approach to exploring the Scenario of the Case Study Subject: IB Computer Science HLDuration: 60 minutesFocus Area: 2025 Case Study - Evaluating Chatbots RAKT, an insurance company, has implemented a language model chatbot for customer service. However, it's not performing well, and customers are unhappy. The supervisor has identified the root causes, and we need to...

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