What is an account manager?
The account manager is the designated contact person for one or more of a school's subject site subscriptions. As the name suggests, they are responsible for managing the accounts of the subjects under their name.
During the subscription process, a school must give the name and email address of a designated account manager.
Note:
- A school can have more than one account manager. It may, for example make sense for one person to manage a school's science subscriptions and another to manage their language subscriptions.
- An account manager may but need not be a teacher using the subject site they manage. If you are an account manager and wish to access the contents of a site, then you need to invite yourself to set up a teacher account (see below).
- If someone other than the existing account manager renews a subscription, they automatically become the new account manager.
- There is no account manager system for private tutors. This is because the person subscribing to a site and the person using the site are always one and the same.
The role of the account manager
Among the things relevant to the role of account manager are the following:
1. Activation code The account manager is the first point of contact between InThinking and a school. When InThinking receives payment for a subscription, the activation code is sent to them.
2. Teacher accounts The account manager can invite teachers to set up teacher accounts to access a site and delete the accounts of teachers who no longer work at their school.
3. Notifications The account manager receives notifications from InThinking concerning the following:
- Dormant subscribers A dormant subscriber is a teacher who has not logged in to a site for which they have a teacher account for more than 3 months. The account manager will receive a notification about this after 3 months and again after 6 months.
- Renewal reminders The account manager will receive renewal reminders 6 weeks and 2 week before a subscription expires, on the day it expires, and 2 weeks, 3 months, and 6 months after it has expired.
4. Monitoring usage The account manager can monitor how often teachers and their classes use the sites that they manage.